By Sharon L. Burton, MBA
Quality Customer Service Rekindling the Art of Service to Customers
Sharon L. Burton, MBA, a guest lecturer, and trainer/facilitator with experience in curriculum and instructional design, honors the customer service and training arena with a fresh new educational and entertaining approach to enhancing ones knowledge on customer service. Each chapter unwittingly unfolds through the lens of seven characters that represent seven different business industries. It provides exciting, reflective, and easy to read narratives of customer service, through the lens of seven (7) characters that individually represent a different business industry. The characters in the book are Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS. They portray quality customer service for personal usage, businesses, educational institutions, youth development programs, and organizations offering self-improvements skills. Dollar represents the banking industry. Stu represents the education industry. Meaty represents the grocery business.
Shopper represents the retail industry. Peachie represents the restaurant business. Medic represents the medical industry. BATS represent the transportation industry. The book,
"Quality Customer Service Rekindling the Art of Service to Customers" is a well illustrated range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, an enhanced awareness of communication methods, information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials), motivational quotes with each chapter, thought provoking questions after each chapter, and note pages. Whether the reader is employed at a business, plans to own and operate a business know someone in business, or developing a staff, this innovative approach to understanding customer service will greatly assist professional efforts.
Sharon L. Burton has worked in operations banking for several Fortune 500 companies working as a HR business liaison, and project manager. Sharon has managed the creation and implementation of several ground-up training and development departments. She writes policy and procedure guidelines, training manuals, and on the job training aids.
Sharon graduated from the American intercontinental University in Hoffman Estates, Illinois and completed a dual MBA. One MBA is Human Resources and the other one is International Business Operations Management. Currently Sharon is promoting "Quality Customer Service Rekindling the Art of Service to Customers" through book signings and seminars. One key goal is to see this publication in the classrooms of universities, colleges, proprietary schools, plus vocational programs all over the world. Additionally, Sharon is an administrator at Community College of Philadelphia. Currently a guest lecturer, she is pursuing opportunities as an adjunct professor at a two-year or four-year college or university.
For additional information about this book, the author, and to set up seminars and book signings, please contact qualitysolutions@verizon.net or write, Quality Solutions by S. L. Burton, P.O. Box 7457, Wilmington, De 19803. Don’t miss this fascinating, entertaining, customer service training & development book. Get your copy today! www.slburton.com, www.ebay.com, www.amazon.com.
